If you are having problems logging into your Sage HR account, there some things you should check.
Are you signing in on the right domain page?
Are you signing in from the main Sage HR sign in page (sage.hr/signin)
or your company's sign in page e.g. overlookhotel.sage.hr/signin ?
📎NOTE: If you use Sage HR to view payslips, you can only log in via your company sign in page which is provided in the link that can be found in your welcome email. For example, https://yourcompany.sage.hr
If you are on your company's domain, check that it matches the one shown in your welcome email - the bit before sage.hr.
Have you received a welcome email?
Please check that you are not trying to sign in before setting up your access from your welcome email sent by your employer.
If you have not received a welcome email yet please contact your employer so they can check they have sent it and entered your correct email address when they set you up. They can resend the welcome email address to you if required.
Is the email address correct?
Please double check that the email address you have entered to sign in is correct and is the email address your employer set you up with. This email address is the one that received the welcome email.
If you did not receive a welcome email check with your employer which email address they set you up with and that it is correct.
Is the password correct?
Please double check that the email address and password you have entered to sign in is correct. If it is, you can reset your password. If you do this please do so from the login page of your company's subdomain login page e.g. overlookhotel.sage.hr/signin, which can be found in your welcome email.
⚠️CAUTION: If you use Sage HR to access payslips, do not try to reset your password from the main sage.hr website. Follow these steps to reset your password if you use Sage HR payslips - Read more >
Has your employer disabled Self Serve access to you?
Admins can enable a setting that prevents a user from accessing a company. For example they may not want users to access Sage HR until they have finished setting up the company. Check with your employer to see if they have this setting in place. If they do, this why you cannot currently log in. Once they enable self serve, you will be able to.
Check if you have been terminated as an employee on Sage HR
If you have left the company, your ex-employer is likely to have terminated you as an employee on Sage HR. For Sage HR Online Services, depending on settings set for how long an employee can access payslips after termination date, this can also affect whether you can log in. If you need access for whatever reason, please contact your ex -employer.
If you have not left the company, it is possible your employee has accidentally set your employment status as terminated in Sage HR, which is why you cannot log in. Contact your employer to check whether this hasn't happened by mistake.
Does your company still have a Sage HR subscription?
It is possible that your employer has stopped subscribing to Sage HR, which is why you cannot access your account. Check with your employer that Sage HR is still used.
Issue still persisting? If you have made these checks, and the issue still persists, contact one of our Sage HR experts via the chat icon on the bottom right of this page.