This recovery method is an alternative email address or phone number you may have been prompted to provide when you first set up 2FA.

You can use this to generate a new recovery code if you've lost it, or if you need to set up 2FA on a new device.

📎NOTE: If you don't have access to any recovery method:

Employee user - Contact your employer. They can contact Sage support to get 2FA reset for you
Admin user - Contact Sage support who can reset it after they run through security questions with you or another admin user

Use your recovery method

Log in to Sage HR or account.sso.sage.com.
When you're asked to verify whether it's you, click Verify a different way instead.
Instead of entering your recovery code, click Use your recovery method.
📎NOTE: If you don't have access to any recovery method:
- Employee user - Contact your employer. They can contact Sage support to get it 2FA reset for you
- Admin user - Contact Sage support who can reset it after they run through security questions with you or another admin user
Enter the 6-digit code sent to your recovery method, for example to your recovery email address.
After you've verified your identity select whether to generate a new recovery code or to remove the device to set 2FA up again on a new device.

Generate recovery code

Use this option if you only temporarily don't have access to your 2FA device.

Click Generate recovery code.
Copy and make a note of the recovery code. This will be used to temporarily log in with.
Log in using a recovery code.

Use this option if you no longer have access to your 2FA device and need to set it up again.

Click Remove device and add new one.
Click Send 2-factor authentication email. This will send an email to allow you to set up 2FA again. This could be for the same device or a new one.

📌TIP: Make sure to note down your recovery code and set up your recovery method.