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Set up a recovery method for 2-factor authentication (2FA)

How to add or change your recovery email address or phone number for 2FA.

Oliver Cook avatar
Written by Oliver Cook
Updated this week

If you use a Customer Sage account login to sign into Sage HR, you can set up and manage a recovery method. This is a phone number or email address you use to log in if you can't access your primary 2FA method and have lost your recovery code.

Sage HR may prompt you to set up a recovery method after you authenticate to log in. However, you can set up one manually.

The steps below are how you do the following:

  • Set up a recovery method

  • Change the recovery method from a phone number to an email address

  • Change the recovery method from an email address to a phone number

  • Edit the existing recovery email address

  • Edit the existing recovery phone number

📎NOTE: If it's the phone number you use as your primary 2FA method that you need to change, you need to remove your device and set up 2FA again for the new number.

  1. ​If you don't already have a recovery method set up, there is a warning telling you. Click Add a recovery method.

    If you do already have a recovery method set up, click 2-factor authentication, then click Manage recovery method.

    'Recovery method not set up' message in Account Management.


  2. Enter your verification code and click Continue.

    If you're changing an existing recovery method, click Change recovery method.

Here you can add a recovery phone number or email address.

If you already have a recovery method set up but want to change it, click the relevant option, then enter the phone number or email address.

📌TIP: Choose a method you have access to in the event you lose or don't have access to your device.

For example, if you lose your phone and can't receive a text to the recovery phone number.​

A screenshot of the 'Select a recovery method' screen. It show two options, 'Add a recovery phone number' and 'Add a recovery email address'

📎NOTE: You can't have both a recovery phone number and email address.

The recovery email address or phone number must be different from the ones you already use for the Sage account. For example, if you authenticate via text, you can't use that number as your recovery method.



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