Sage HR

How to tell whether you use a Customer Sage account or an Employee Sage account for your Sage HR company.

Am I using a 'Customer' or 'Employee' Sage account?

In Sage account sign-in, you may see this error when you set up 2-factor authentication (2FA) using a text message or phone call. The phone number is blocked or unsupported…

ERROR: 'There was a problem sending the text message'

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Guides relating to managing 2FA as an Admin or Employee user. 

2-factor Authentication (2FA)

How to set up 2-factor authentication (2FA) for your Sage account when logging into Sage HR.

Set up 2-factor authentication for my login

How to add or change your backup email address or phone number so you can reset 2-factor authentication (2FA) yourself.

Set up a backup method for 2-factor authentication

How to remove your device for 2-factor authentication (2FA) so you can set it up on a new device to log into Sage HR.

Change or remove my device for 2-factor authentication

How to reset 2-factor authentication (2FA) for an employee, or for yourself as an admin, when having authentication issues.

Reset 2-factor authentication

Use a recovery key to log in to Sage HR when you can’t access your 2-factor authentication 2FA code.

Authenticate using your recovery key

How to use your backup email or phone number to generate a new recovery key or reset 2-factor authentication (2FA) on a new device.

Use backup method for 2-factor authentication

How to avoid locking yourself out of Sage HR when using 2-factor authentication (2FA).

Preventing future lockouts when using 2-factor authentication

In Sage Account Management, you can change your 2 -factor authentication (2FA) method if you've lost access to your current device. Use your recovery key to sign in, remove the…

Use a recovery key to reset 2-factor authentication

2FA processes 

How to set up Sage Verify as your 2-factor authentication (2FA) method for your Sage account.

Set up the Sage Verify mobile app for 2-factor authentication

How to enable notifications for the Sage Verify app 2-factor authentication (2FA).

Enable notifications for Sage Verify after setting up without them

Find out how the Sage Verify mobile app makes 2-factor authentication (2FA) easy.

What is the Sage Verify mobile app?

Find the answers to common questions on the Sage Verify mobile app for 2-factor authentication (2FA).

Sage Verify mobile app FAQs

How to use Sage Verify for 2-factor authentication (2FA) when logging in to your Sage account.

Logging in using the Sage Verify app

How to set up 2-factor authentication (2FA) for the Sage Verify mobile app when you've already set up 2FA method.

How do I move to the Sage Verify mobile app?

How to log in when you aren't receiving your Sage Verify notification to access Sage HR.

ERROR: 'We could not send the notification. Try again later.'

Using the Sage Verify app to authenticate

Sage Verify

What to do if you've not received your 2-factor authentication (2FA) code to log in.

Not receiving a 6-digit code to log in

How to log into your Sage account using 2-factor authentication (2FA) when you can't authenticate using your primary 2FA method.

I can't authenticate using 2-factor authentication

What to do if you when you see an error that you haven't set up a backup method for your Sage account.

ERROR: 'No backup method set up'

Workarounds available when you get this message when authenticating via text for 2-factor authentication (2FA).

Error: 'You can only receive 5 verification codes in a one-hour period'

What to do if the 6-digit code you're entering when logging into Sage HR is showing as invalid.

6-digit code not working

Common issues

Common questions and queries regarding 2-factor authentication (2FA) for Sage HR.

2-factor authentication - FAQ for Admins

What to do if you share a Sage account login for Sage HR that has 2-factor authentication (2FA) enabled.

Shared admin email address for 2-factor authentication

Require employees to use 2‑Factor Authentication (2FA) in your Sage HR company to improve account security.

Require 2‑factor authentication for your Sage HR company

How to switch on 2-factor authentication (2FA) for individual employees.

Enable 2-factor authentication for individual employees

It isn't possible to remove the requirement of 2-factor authentication (2FA) once disabled, but you can reset it.

Can I disable 2-factor authentication for my company?

How an admin user can tell whether another user is using a Customer Sage account or an Employee Sage account for your Sage HR company.

Is an employee using a 'Customer' or 'Employee' Sage account?

Guides for managing 2FA for your company as an admin user.

Admin users

Answers to common questions and queries by employees using 2-factor authentication (2FA) to log into Sage HR.

2-factor authentication - FAQ for employees

Employee users

Visit Sage HR website

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