What steps should an employee follow after their two-factor authentication (2FA) is reset in Sage HR?
When your two-factor authentication (2FA) is reset in Sage HR, follow these steps to regain access and ensure future security:
Step-by-Step Guide:
Remove Old Authenticator App Entry - If you previously used an authenticator app for 2FA, remove the old Sage HR account entry from the app. This ensures no outdated configurations interfere with the new setup.
Clear Browser Cache and Cookies - Clear your web browser’s cache and cookies for "All Time." This step prevents any cached data from causing login issues. - Refer to Sage HR support articles for detailed instructions on clearing cache and cookies if needed.
Restart Your Browser - Close your browser completely and open a fresh browser session. - Navigate to the Sage HR sign-in page at sage.hr/signin.
Sign In and Set Up 2FA Again - Log in to your Sage HR account. You will be prompted to set up 2FA again. - Follow the on-screen instructions to complete the setup process. - During this step, a new recovery code will be generated. Save this code in a secure location, as it will be essential for future account recovery.
Set Up a Recovery Method - Configure an additional recovery method, such as an alternative email, phone number, or backup codes. This allows you to reset 2FA yourself in the future without needing administrative assistance.
Best Practices:
Secure Your Recovery Code: Always store your recovery code in a safe and accessible location. Consider using a password manager for added security.
Use a Reliable Recovery Method: Ensure your recovery method is up-to-date and accessible to avoid future lockouts.
By following these steps, you can successfully restore your 2FA setup and minimize the risk of future access issues. If you encounter any problems during the process, consult Sage HR support for further assistance.