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ERROR: 'We could not send the notification. Try again later.'

How to log in when you aren't receiving your Sage Verify notification to access Sage HR.

Written by Oliver Cook

You may see this error when Sage Verify can't send a notification to your device as part of 2-factor authentication (2FA).

We could not send the notification. Try again later.

Error stating that we could not send the notification on the 'Authenticate your login with your phone' screen.

  1. Select Send another notification.

  2. If the notification still doesn't arrive, select Enter verification code instead.
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    You'll need to enter a 6-digit code.
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    Page to enter your 2FA authentication code.


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  3. Open the Sage Verify app to access this code.

  4. Enter the verification code on the authentication page and continue signing in.

Can't access the Sage Verify app

If you can't access your Sage Verify app, select Authenticate a different way and use your recovery key to log in.

If you don't have your recovery key, reset your 2FA.

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