When you log into Sage HR using your Sage account, the page will prompt you to enter a 6-digit code to verify yourself. If it's not working, this will be because the code is wrong or no longer up to date.
Entering code incorrectly
If you're typing in the code, make sure you're not entering the wrong code.
Not using the most recent code
If you're using an authenticator app, the code is typically on a time limit. For example, the code is only available to use for 15 seconds. Make sure you enter or paste it within that time frame.
If you receive a code via text, call or email, use the code you received after you tried to log in. Make sure it's the most recent one if you've been sent codes multiple times.
Closing the login page or the Sage HR mobile app to access your 6-digit code
If you're logging in on a mobile phone, make sure you switch between apps rather than closing the login page. Closing the login screen will cancel the login process and make your code invalid.
When retrieving your code from an authenticator app, text message, or email, just switch apps and come back—don’t close the login page.
📌TIP: On an Android, you can press the three vertical lines icon bottom in the bottom left to be able to switch between apps.
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Screenshot
On an iPhone, you can swipe from the bottom of your screen to be able to switch between apps.
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Screenshot
Using code for a different account
If you use an authenticator app, you may have multiple accounts listed. Make sure it's the correct account that you're copying the code from.
Some users may have two different types of Sage accounts. A Customer Sage account and an Employee Sage account. As a result, you may have a Sage account appear twice. This can lead to copying the code for the wrong login.
Some users may also have reset 2FA previously, but then forgotten to remove the old account from their authenticator app.