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ERROR: 'There was a problem sending the text message'

In Sage account sign-in, you may see this error when you set up 2-factor authentication (2FA) using a text message or phone call. The phone number is blocked or unsupported for that country.

Written by Oliver Cook

You may see the following error when trying to set up 2FA using a text message or phone call:

There was a problem sending the text message

This error occurs when the phone number is blocked or unsupported for a selected country.

  1. Use a different phone number and complete the 2FA setup.

  2. Set up 2FA using Sage Verify or another mobile authenticator app.
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    If you don't have a smartphone or tablet, use a desktop authenticator app.

    📌TIP: If you ever don't have access to the device that stores your mobile or desktop authenticator app, you can sign in with your recovery key.

  3. Set up a backup method so you can use the backup method to generate a new recovery key if needed.
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    📌TIP: If you're having issues with phone numbers and receiving texts, use an email address as the backup method instead.

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