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ERROR: 'There was a problem sending the text message'

In Sage account sign-in, you may see this error when you set up 2-factor authentication (2FA) using a text message or phone call. The phone number is blocked or unsupported for that country.

You may see the following error when trying to set up 2FA using a text message or phone call:

There was a problem sending the text message

This error occurs when the phone number is blocked or unsupported for a selected country.

  1. Use a different phone number and complete the 2FA setup.

  2. Set up 2FA using Sage Verify or another mobile authenticator app.
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    If you don't have a smartphone or tablet, use a desktop authenticator app.

    📌TIP: If you ever don't have access to the device that stores your mobile or desktop authenticator app, you can sign in with your recovery key.

  3. Set up a backup method so you can use the backup method to generate a new recovery key if needed.
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    📌TIP: If you're having issues with phone numbers and receiving texts, use an email address as the backup method instead.

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