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Am I using a 'Customer' or 'Employee' Sage account?

How to tell whether you use a Customer Sage account or an Employee Sage account for your Sage HR company.

Oliver Cook avatar
Written by Oliver Cook
Updated over 2 weeks ago

When you log in to Sage HR, you either use a Customer Sage account or an Employee Sage account. Your login type depends on your Sage HR integration and whether you use Sage HR to access payslips.

Both are similar logins, but they can have different functionalities. For example, the way you manage 2-factor authentication (2FA). This is why in some articles, you will see instructions dependent on the Sage account you use for the company you're trying to access.

If you're unsure what you use, below or tips on how to find this out.

What does an Employee Sage account look like?

If the login screen shows a 'Changes to how you log in' banner, you use an Employee Sage account for your Sage HR company.

Sage account login screen, showing a 'Changes to how you log in' banner.


What does an Employee Sage account look like?

If the login screen shows no banner, you use a Customer Sage account for your Sage HR company.

Sage account login screen.


Main differences between Customer and Employee Sage accounts

Customer Sage account

  • Can use this Sage account to log in to other Sage products and services, for example, Sage Payroll

  • Can log in to account.sso.sage.com to manage their Sage account

  • Can manage their 2FA from within account.sso.sage.com

  • Can set up a recovery method for 2FA

  • Can change the email address they use for their Sage account

    📎NOTE: This also changes it for all other Sage products that use this Sage account for.

Employee Sage account

  • Can only use this Sage account to log in to some Sage HR companies or Sage Employee Online Services

  • Created from welcome emails

  • Can't change their email address. They have to set up a new Sage account using a new email address

  • Can't use it to log into account.sso.sage.com

  • Can't set up recovery methods

  • Can only set up 2FA when an admin enables 2FA in their Sage HR company

  • Only a Sage HR admin can reset their 2FA

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