To log into a Sage HR company, depending on your Sage HR integration and whether you use Sage HR to access payslips, you aye either use a Customer Sage account or an Employee Sage account.
Both are similar logins but can have different functionality, for example the way you manage 2-factor authentication (2FA).
This is why in some guides, you may see instructions on what to do depending on the Sage account you use for the company you're trying to access. If you're unsure what you use, below or tips on how to find this out.
If the login screen shows a 'Changes to how you log in' banner, you use an Employee Sage account to log in to your Sage HR company.
If the login screen shows no banner, you use a Customer Sage account to log in to your Sage HR company.
Main differences between Customer and Employee Sage accounts
Customer Sage account
Can use this Sage account to log in to other Sage products and services, for example, Sage Payroll
Can log into account.sso.sage.com to manage your Sage account
Can manage their own 2FA from within account.sso.sage.com
Can change the email address they use for their Sage account, which changes it for all other Sage products that they use the Sage account for
Can set up a recovery method for 2FA
Employee Sage account
Can only use this Sage account to log in to some Sage HR companies or Sage Employee Online Services
Created from welcome emails
Can't change their email address. They have to set up a new Sage account using a new email address
Can't use it to log into account.sso.sage.com
Can't set up recovery methods
Can only set up 2FA when it's enabled by an admin in their Sage HR company
Only a Sage HR admin can reset their 2FA