If you can’t access your authenticator app or phone number when logging into Sage HR, you can use your recovery code. This is the 24-digit code that you're asked to note down and keep safe when you first set up 2FA.
EXAMPLE: VNDS - 79KB - 7JAJ - QNKA - F5F7 - YUPX
Use your recovery code
On the 2FA login screen, when prompted to enter your verification code, click Verify a different way instead.
Select Recovery code.
Enter your recovery code.
Click Continue.
Note down your new recovery code and keep it somewhere safe. You may need it again if you ever don't have access to your 2FA device.
Can't use your recovery code?
If you've lost your recovery code, or it's not working, use your recovery method to generate a new one.