When troubleshooting, it may be necessary to clear the cache and cookies on your computer. This article explains how to do this in the Control Panel and in various web browsers.

Clearing the browsing history in Control Panel

Press the Windows button + R, enter inetcpl.cpl, under browsing history, click Delete.

Clearing cookies from a web browser

Chrome

In the address bar, type chrome://settings/clearBrowserData and press Enter.
In the Basic tab, select the following:
- Browsing history
- Cookies and other site data
- Cached images and files
In the Advanced tab, select the following
- Browsing history
- Download history
- Cookies and other site data
- Cached images and files
From the Time range drop-down, choose the period of time you want to apply, or to clear all items, select All time.
Click Clear Data.
Close and re-open the browser.

Firefox

📌TIP: If the menu bar is hidden, press Alt.

Open the History menu and click Clear recent history.
From the Time range to clear drop-down, choose the required range or choose Everything.
From the Details drop-down, choose the items to clear or select All items.
Click Clear now.
Close and re-open the browser.

Microsoft Edge

In the top right corner of the browser, click the hub icon .
Click the History icon, then select Clear all history.
Select Browsing history, Cookies and saved website data, then Cached data and files.
Click Clear
When the 'All clear!' message appears, then close all browser windows.
Re-open the browser.

IE9 and higher

📌TIP: If the menu bar is hidden, press Alt.

Click Tools, then click Delete browsing history.
Clear the Preserve Favourites website data check box.
Select Temporary Internet files or Temporary Internet files and website files.
Select Cookies or Cookies and website data.
Select History.
Click Delete.
Close all browser windows then open the browser again.