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Login screen loops back
Login screen loops back

What to do check if your login page keeps circling back to entering your email address.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

When you try to log in when you enter your email address and click CONTINUE TO SIGN IN, the page just refreshes and asks you to enter your email address again. Follow the steps below.


Step 1 - Clear cache and cookies

Once you've done this try to log in again. If the issue persists, and does so in every Internet browser, move on to the next check.


Step 2 - Admin checks your self-serve access

Looping back can be caused by an admin disabling your self-serve access. Check with your employer whether your self-serve access has been disabled or not. If it has they can enable it again for you to be able to log in.


Issue persisting?

If clearing cache and cookies doesn't work, and you've confirmed your access is definitely enabled, an admin will need to contact Sage support to investigate this further. This could be because the login has been blocked for security reasons.


Queries that this guide answers

  • I can't log in

  • Login issue

  • Login screen loops back

  • Login keeps cycling back round asking my to enter my email over and over again

  • Keep entering my email

  • Login page circles back continuously

  • Unable to log in

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