Once you have downloaded the new Sage HR app, and you have set up your access from your welcome email, you are able to log in to the app.

Step 1: Domain discovery

The first step of the journey is to specify your Sage HR subdomain - Sage HR needs to know that to ensure you are landing in the right place. This must be entered precisely to be able to sign in.

📌TIP: Not sure what your subdomain is? Read this article - What is my Sage HR subdomain?

Domain Discovery in Sage HR app

Step 2: Authentication

If your employer uses Sage HR, you can log in to the Sage HR mobile app using your Sage HR credentials - email and password.

Enter the credentials and tap Sign me in as shown in the screenshot below:

📎NOTE: These are case sensitive.

Sage HR Mobile App - Authentication with email and password

📎NOTE: Depending on the enabled authentication method specified by your employer, you can authenticate using Single Sign-On.

Great job, you're in!

When successfully logged in, you will see the Sage HR app dashboard!

Sage HR mobile - Log in successful!

If you're having trouble logging in, this may be because of one of the following issues:

  • If your company has deactivated its Sage HR account, you will not be able to log in

  • You have not entered the correct domain of your company when logging into the app. This must be entered precisely to be able to sign in.

  • Email address and password is not correct. Please not that this is case sensitive.

  • Self-service might be disabled for your user record

  • You have not set up your access to Sage HR from your welcome email yet

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