Can't log in to the Sage HR mobile app? Let's run through some troubleshooting steps.
📎NOTE: If your company uses Sage Employee Online Services, you can't access this company on the Sage HR app. A link to the Sage Employee Online Services website is provided in your welcome email or payslip notification from your employer.
1. Try to log in to the website version of Sage HR
First we need to know if the problem is just related to the mobile app or your login details in general.
To see if this is the case, try to log in via sage.hr/signin instead of the mobile app.
Are you able to successfully log in via the Sage HR website?
Yes
Okay, let's move on to the next check.
No
If you're unable to log in to the website version of Sage HR, please run through our troubleshooting steps outlined in I can't log in.
2. Check your workspace URL
If you're able to log in via sage.hr/signin, but not the mobile app, it could be that if you're prompted to enter a Workspace, you've entered the wrong domain. This is the bit before .sage.hr in your workspace URL.
Are you asked to enter a Workspace?
Yes
Please double-check what your workspace is. If you're unsure, it's easy to check.
No
If you're not asked for a workspace, let's move on to the next check.
3. Check you've entered the correct email address
Please check you have typed in your email correctly in the mobile app.
If the email address has definitely been entered correctly and is the email address that received a welcome email, please move on to the next check.
If you're unsure what email address you're supposed to use or you've never had a welcome email, please contact your employer.
4. Check you've entered the correct password
Please check you've typed in your password correctly in the mobile app.
If your password has auto-populated, please enter your password manually. It is possible your phone has saved an incorrect password.
Still can't log in?
If you've run through all the checks above, and you still can't log in on the Sage HR app, you must contact your employer. As an admin user of the software with access to its settings, they can investigate this for you and they can contact Sage HR support directly.
Please let them know whether you can or can't log in on the website version of Sage HR, as they will be asked this if they contact Sage HR support.