If you can't log in to the Sage HR mobile app, this can be due to the following reasons:
The company you're trying to access doesn't use Sage HR - For example, they may use Sage Employee Online Services instead
You haven't created a login yet from your welcome email
You're using the wrong email address
You're entering an incorrect password
Your profile has been terminated or deleted by an admin user
Your login access has been disabled by an admin user
You've entered the wrong workspace
To find out why you can't log in, let's run through some checks in the section below.
1. Try to log in to the website version of Sage HR
First, we need to know if the problem is just related to the mobile app or your login details in general.
To check this, try to log in via sage.hr/signin instead of the mobile app.
Are you able to successfully log in via the Sage HR website?
Okay, let's move on to the next check.
If you're unable to log in to the website version of Sage HR, please run through our troubleshooting steps outlined in I can't log in.
2. Check your workspace
If you can log in via sage.hr/signin, but not the mobile app, if you're prompted to enter a Workspace, it could be you're entering the wrong domain.
This is the bit before .sage.hr in your company's Sage HR URL.
Are you asked to enter a Workspace?
Double-check what your workspace is. If you're unsure, it's easy to check.
If you're not asked for a workspace, let's move on to the next check.
3. Check you entered the correct email address
Check you have typed in your email correctly in the mobile app.
If the email address has definitely been entered correctly and is the email address that received a welcome email, move on to the next check.
If you're unsure what email address you're supposed to use or you've never had a welcome email, please contact your employer.
4. Check you entered the correct password
Check you've typed in your password correctly in the mobile app.
If your password has auto-populated, enter your password manually. It is possible your phone has saved an incorrect password.
Still can't log in?
If you've run through all the checks above, and you still can't log in on the Sage HR app, you must contact your employer.
As an admin user of the software with access to settings, they can investigate this for you and they can contact Sage HR support directly.
Please let them know whether you can or can't log in on the website version of Sage HR, as they will be asked this if they contact Sage HR support.