When you go to sage.hr/signin or the Sage HR app you may get the following message when trying to log in.
Sage HR website
'Incorrect email or password. Forgot your password? Click the link below.'
Sage HR app
'Incorrect email or password. To edit your email address, go back to the previous step. You can edit your password below.'
These messages show because either the email address you are entering is wrong or the password is wrong.
Check your email address
It's best to make sure you're entering the correct email address. Contact your employer or HR/Payroll admin to check what you're entering matches the email address in your Sage HR profile.
If confirm it is the correct email address, you can reset your password.