To establish why you can't log in, and what to do to resolve it, run through each check below.
📎NOTE: If you use Sage HR to access payslips (Sage HR Online Services), you can use this guide, but we recommend reading our other guide tailored specifically for Sage HR Online Services users
1. Have you logged in before?
Have you successfully logged into this company on Sage HR.
Yes I have
In that case, please move on to the next check.
No I haven't
Okay, before you log in to your company on Sage HR for the first time, you must have set up your access from your welcome email.
If you've not received a welcome email yet please contact your employer to check if they've sent you one and that they've used the correct email address for you. They can resend the welcome email to you if required.
If you've already set up your access, but can't log in, move on to the next check.
2. Checks to make with your employer
There are some checks you need to make which require confirmation from your employer. Please contact them directly and check all of the following with them:
Confirm the email address you are entering matches the one your employer has set you up with.
Confirm your profile hasn't been terminated by an admin.
Confirm that your login access hasn't been disabled by an admin.
📎NOTE: If you've been set up with the wrong email address, or you have a new email address you want to log in with instead, please inform your employer so they can change this for you.
Once you've confirmed each of the checks above with your employer if you still can't log in move on to the next check.
3. Reset your password
Check whether you are entering the correct password. If you can't think of anything else it could be, you can reset your password.
The steps to reset your password differ depending on whether your company uses Sage HR for payslips or not
If you don't use Sage HR for payslips, follow these steps - Read more >
If you use Sage HR Online Services to access payslips, follow these steps - Read more >
After resetting your password, try to log in with the new password.
If you still can't log in, move on to the next check.
4. Log in an alternative way
Try to log in to Sage HR Online Services in a different way.
Try to sign in via sage.hr/signin
Try to sign in via the link provided in your welcome email
If you're trying to log in to the Sage HR app, try logging in on the website version instead
If you still can't log in, move on to the next check.
5. Check you have entered the right domain
When logging into the Sage HR app, if the domain in your login page's URL is wrong, or you have entered the wrong domain when asked for it, this can be why you're unable to log in.
To check what your domain in your workspace URL is yourself - Read more >
Alternatively, contact your employer to confirm what your company's domain is.
Once you've confirmed your domain, try to log in with that correct domain when asked for your workspace URL.
Login issue still persisting?
If you have made these checks, and still can't log in, please contact your employer. They can look into this for you and only they have access to contact Sage technical support if required.