Sage HR

Oliver Cook

Julianna Markova

Information and help for employees users.

Guides for employee users

Support with queries related to logging into Sage HR (Online Services)

Logging in

What to do if you can't see another company to switch to when logged in to Sage HR.

Can't see other employer when logged in

Change password

Logging out

Other login queries

Checks to make if you're unable to log in to Sage HR.

I can't log in

How to reset your password when you cannot log into Sage HR.

Forgotten password

This error occurs when your self-service access has been disabled by an administrator.

Error: 'You do not have access to self-service'

What to check if you can't log in because your email or password is 'incorrect'.

Error: 'Incorrect email or password'

What to check if you can't log in because your email isn't recognised when.

Error: 'Your email address wasn't recognized'

What to check if you can't log in because your email or password is 'wrong'.

Error: 'Wrong email address or password entered'

Issues logging in

What to do if you get an error message stating your invitation has expired or is invalid.

Welcome email has expired

What to check if you haven't yet received your welcome invite to set up your access to Sage HR.

I haven't received a welcome email

Welcome emails

How to log in to and access your Sage HR Online Services as an employee to view your payslips (UK only).

Log in to Sage HR Online Services

What to do if you are an employee and have forgotten your password to Online Services

Forgotten your password? - Sage HR Online Services

What to do if you try to change password for Sage HR Online Services but your password reset email doesn't arrive in your inbox (UK only).

I haven't received a password reset email - Sage HR Online Services

How to set up your access Sage HR Online Services as an employee so you can log in and see your payslips (UK only).

Set up your access to Sage HR Online Services

Sage HR Online Services (UK only)

Useful resources for using Sage HR Online Services as an employee.

Employee guide - Sage HR Online Services

Frequently Asked Questions by employees about Sage HR Online Services

Employee FAQs - Sage HR Online Services

Guides for employee users who use Sage HR to access payslips.

How to view payslips (wage slips) or P60s as an employee when logged in to the Sage HR Online Services website on a computer or tablet.

View my payslips and P60s on a computer - Sage HR Online Services

How to download payslips (wage slips) or P60s from Sage HR Online Services on a computer or tablet (UK only).

Download payslips and P60s - Sage HR Online Services

What to do if you're having issues viewing your payslips (wage slips) or P60s when successfully logged into Sage HR Online Services.

Issues viewing payslips or P60s - Sage HR Online Services

What to do if a payslip (wage slip) is missing or a P6O is missing when you try to view them.

Can't see payslips and P60s - Sage HR Online Services

What to do if you can't download payslips (wage slip) or P60s from Sage HR Online Services when using a computer or tablet (UK only).

Can't download payslip or P60 - Sage HR Online Services

If you can't see all of your payslip or P60 on your phone, make sure you're using the Sage HR app, not your mobile internet browser.

I can only see part of my payslip on my phone - Sage HR Online Services

How to see payslips for your other employer if you work for another company that also uses Sage HR Online Services (UK only).

Access payslips from my other employer - Sage HR Online Services

If you want payslips (wage slips) emailed directly to you, or posted to your address please contact your employer.

Payslips sent to me by email or post - Sage HR Online Services

Payslips & P60s

How to use the Sage HR modules as an employee.

Employee guides for using the Sage HR modules

Guides to help you use Sage HR modules such as Leave Management and Timesheets.

Sage HR modules

What to do when you receive your welcome email to set up access to Sage HR

Set up your account from your welcome invite

How to log in to another company you are linked to on Sage HR or Sage HR Online Services

Switch between different companies

If you have a pay query, such as about incorrect pay (wages) or when you get paid, you must contact your employer.

Query about my pay

Who to contact if you have a query about your pension.

Query about my pension

How to change your email address to log in to Sage HR with.

Change my email address

How to disable receiving emails from Sage HR.

Switch off email notifications

If you require a P45 you must contact you previous employer (UK only)

Where can I find my P45?

How to view your profile where you can edit some of your details.

View and edit my profile details

Change your profile picture

How to view your other colleagues and their public details.

View other employees in Company Directory

What to do if you need to inform your employer about updated bank account details.