If you need to change your email address, this can be done in your profile if you have access to it.

  1. Log in to Sage HR.

  2. Click My profile.

  3. On the profile menu, click Employee.

  4. Under Work email, remove the existing email address, then re-enter the new one.


    📎NOTE: If the email address option is greyed out with a lock symbol, this means you can't edit the email address yourself, and you must contact your HR admin to update your email address.


  5. Scroll down to the bottom, then click Save.

  6. As a security measure, a confirmation request is sent to the employee's old email address to approve the change. Once this confirmation email is approved, the email change is applied to the profile.


When can I not change my email address?

You can't change your email address yourself if:

  • Your HR admin hasn't enabled you to do so in settings

  • You use Sage HR Online Services (UK only) to access payslips, which means your employer must do this for you in their payroll software

If you require your email to be changed, please contact your HR or Payroll department.

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