Query about my pay

If you have a pay query, such as about incorrect pay (wages) or when you get paid, you must contact your employer.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

Sage provides software for businesses to process their payroll. Sage doesn't process your wages and are not responsible for paying you. This is all controlled and the responsibility of your employer.

If you have a query about your pay, such as an issue with your pay or you want to know when you're getting a payslip, you must contact your employer or the person in your company who processes your payroll.

Queries this guide answers

Below are some typical questions or queries employee users ask Sage HR support about their pay that can only be answered by their employer:

  • 'My pay is wrong'

  • 'Money hasn't gone into my bank account yet'

  • 'Where is my sick pay?'

  • 'I haven't been paid'

  • 'What dates do I get paid?'

  • 'When is pay day?'

  • 'I'm on the wrong tax code'

  • 'What is my hourly rate?'

  • 'I'm paying too much pension contribution'

  • 'When do I get my payslip?'

  • 'What's my wage?'

  • 'I haven't been given holiday pay'

  • 'How do I claim sick pay?'

  • 'How many hours am I being paid for?'

  • 'What rate am I being paid'?

  • 'What is my tax reference number?'

  • 'When do I get my payment?'

  • 'Amend my tax'

  • 'Wrong tax code'

  • 'Pension deduction'

  • '"Payslip due date"

  • 'When do I get my payslip'

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