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Change my device for 2-factor Authentication (2FA)

How to remove your device for two-factor authentication (2FA) so you can set it up on a new device.

Oliver Cook avatar
Written by Oliver Cook
Updated over a month ago

Even though you can't disable 2FA requirement for your Sage account, you can remove the current device that you use for it. You would do this when, for example:

  • You want to authenticate using an authenticator app instead of SMS text

  • You want to authenticate using SMS text instead of a phone call

  • You need to set up 2FA on a new phone

  • You need to authenticate using a different phone number

  • You're resetting 2FA as part of troubleshooting 2FA issues

How you remove your device will depend on whether you use an Employee Sage account or Customer Sage account.

📌TIP: If the login screen shows a 'Changes to how you log in' banner, the user uses an Employee Sage account to log in to your Sage HR company.
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Sage account login screen, showing a 'Changes to how you log in' banner.


If the login screen shows no banner, the user uses a Customer Sage account to log in to your Sage HR company.
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Sage account login screen.

Employee Sage account

Your employer's admin user will need to reset 2FA via your Sage HR profile.

After they reset 2FA, the next time you log in you're prompted to set up 2FA again. You can then set up 2FA for a different device or 2FA method.

Steps for an admin

You can reset the employee's 2FA via the personal settings of their Sage HR profile.

Read more

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Customer Sage account


If you use a Customer Sage account you need to log into the Sage Account Management page, click 2-factor authentication , and remove your device. This then allows you to set up 2FA again, either on the same device or a new one.

The following steps differ depending on whether you still have access to the original device your 2FA was set on.

I do have access to my 2FA device

  1. Log into account.sso.sage.com with your Sage account email address and password.

  2. Enter your verification code using your chosen method. For example, code from an authenticator app.

  3. Select 2-factor authentication.
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  4. Click Remove. ​

  5. Enter your password and then your authentication code again.​

  6. You've now temporarily turned off 2FA for your previous device. Click 2-factor authentication in the Sage Account Management page to set up 2FA again.
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I don't have access to my 2FA device

  1. Log in to account.sso.sage.com.

  2. When you're asked to verify whether it's you, click Verify a different way instead.
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The next steps depend on whether you have your recovery code or not.

I have the recovery code

  1. Enter the recovery code, then take note of your new recovery code.

  2. When in Account Management, click 2-factor authentication.

  3. Click Remove, then enter your password and then enter your new recovery code again.

  4. You've now temporarily turned off 2FA for your previous device. Click 2-factor authentication in the Sage Account Management page to set up 2FA again.

I've lost the recovery code

If you don't have your recovery code, use your recovery method. You can use this to generate a new recovery code or reset 2FA on a new device.
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​📎NOTE: If you don't have access to any recovery method:

  • Employee user - Contact your employer. They can contact Sage support to get 2FA reset for you

  • Admin user - Contact Sage support who can reset it after they run through security questions with you or another admin user

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