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Set up Two-Factor Authentication for my login
Set up Two-Factor Authentication for my login

How to set up your 2-factor authentication (2FA) when prompted to when you log in.

Oliver Cook avatar
Written by Oliver Cook
Updated over 2 months ago

When you log in to Sage HR, you may be prompted to set up 2FA. This is either because you're an admin user with a Sage account where 2FA has been made mandatory, or you're an employee user where your Sage HR company has 2FA enabled by an admin user.

Sat up 2-factor authentication.

  1. Click Set up 2-factor authentication.

  2. Confirm your First name and Last name, then click Continue.
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    You're presented with a QR code which is for setting 2FA using a an authenticator app.
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You have three different ways to authenticate:

  • Authentication app (Recommended) - This app provides you a one-time code to use

  • Voice - You receive a voice call or voicemail that tells you your one-time code

  • Text - You receive a text with your one-time code

Click on the option below for your preferred method of authentication to see steps on how to set it up.

Authenticator app (Recommended)

  1. Download the app of your choice from your App Store on iPhones or from Google Play on Android phones.
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    Sage 2FA is compatible with most mobile authenticator apps. A few of the best-known are:

  2. Scan the QR code using your authenticator app.
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    Set up 2FA page. Arrow pointing to QR code.


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    📌TIP: If you can't scan the code, for example, because you're viewing it on your phone, click Cannot scan the QR code? You can then copy a key and paste it into your authenticator app instead.
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  3. Enter the 6-digit code you're provided, then click Continue.

  4. You're presented with a recovery code. This is for the event when you don't have access to your mobile device to authorise your 2FA.
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  5. Click Copy code to clipboard, then paste it and store it somewhere safe.

    ⚠️CAUTION: Do not continue until you've done this.

  6. Once you've stored your recovery code somewhere, select I have saved my recovery code, then click Continue.
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You're now logged in to your company and all set up to log in again using 2FA.

Voice

  1. Click Verify a different way instead, at the bottom of the screen.
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    Different ways to verify. Authenticator app or Phone.


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  2. Click Phone (Text message or phone call).
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    Different ways to verify. Options are authenticator app or phone (text or call).

  3. Ensure the Phone call box is highlighted.
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    Set up using text or call page for 2FA. Options to enter phone number.


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  4. Enter your phone number, then click Continue

  5. Enter the 6-digit code you're provided, then click Continue.

  6. You're presented with a recovery code. This is for the event when you don't have access to your mobile device to authorise your 2FA.
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    Save your recovery code. Option to confirm you've saved the code.


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  7. Click Copy code to clipboard, then paste it and store it somewhere safe.

    ​⚠️CAUTION: Do not continue until you've done this.

  8. Once you've stored your recovery code somewhere, select I have saved my recovery code, then click Continue.

You're now logged in to your company and all set up to log in again using 2FA.

Text

  1. Select Verify a different way instead, at the bottom of the screen.
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    Different ways to verify. Authenticator app or Phone.


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  2. Click Phone (Text message or phone call).
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    Different ways to verify. Options are authenticator app or phone (text or call).

  3. Ensure the Phone call box is highlighted.
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    Set up using text or call page for 2FA. Options to enter phone number.


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  4. Enter your phone number, then click Continue

  5. Enter the 6-digit code you're provided, then click Continue.

  6. You're presented with a recovery code. This is for the event when you don't have access to your mobile device to authorise your 2FA.
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    Save your recovery code. Option to confirm you've saved the code.


    ​

  7. Click Copy code to clipboard, then paste it and store it somewhere safe.

    ⚠️CAUTION: Do not continue until you've done this.
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  8. Once you've stored your recovery code somewhere, select I have saved my recovery code, then click Continue.

You're now logged in to your company and all set up to log in again using 2FA.

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