When you log in to Sage HR, you may be prompted to set up 2FA. This is either because you're an admin user with a Sage account where 2FA has been made mandatory, or you're an employee user where your Sage HR company has 2FA enabled by an admin user.
Click Set up 2-factor authentication.
Confirm your First name and Last name, then click Continue.
You're presented with a QR code.
You have three different ways to authenticate:
Authentication app (Recommended) - This app provides you a one-time code to use
Voice - You receive a voice call or voicemail that tells you your one-time code
Text - You receive a text with your one-time code
Click on the option below for your preferred method of authentication to see steps on how to set it up.
Authenticator app (Recommended)
Authenticator app (Recommended)
Download the app of your choice from your App Store on iPhones or from Google Play on Android phones.
Sage 2FA is compatible with most mobile authenticator apps. A few of the best-known are:
Scan the QR code using your authenticator app.
📌TIP: If you can't scan the code, for example, because you're viewing it on your phone, click Cannot scan the QR code? You can then copy a key and paste it into your authenticator app instead.
Enter the 6-digit code you're provided, then click Continue.
You're presented with a recovery code. This is for the event when you don't have access to your mobile device to authorise your 2FA.
Click Copy code to clipboard, then paste it and store it somewhere safe.
⚠️CAUTION: Do not continue until you've done this.
Once you've stored your recovery code somewhere, select I have saved my recovery code, then click Continue.
Asked to select a recovery method?
Asked to select a recovery method?
You may be prompted to choose a recovery method. This allows you to access your account if you can't authenticate and have lost your recovery code.
Enter an email address or phone number and click Continue.
Depending on what you choose, either go to your email inbox, or check your phone for a text message or a phone call to get a verification code.
If you don't receive a code after a few minutes, click Resend code.
You're now logged in to your company and all set up to log in again using 2FA.
Voice
Voice
Select Verify a different way instead, at the bottom of the screen.
Click Phone (Text message or phone call).
Ensure the Phone call box is highlighted.
Enter your phone number, then click Continue
Enter the 6-digit code you're provided, then click Continue.
You're presented with a recovery code. This is for the event when you don't have access to your mobile device to authorise your 2FA.
Click Copy code to clipboard, then paste it and store it somewhere safe.
⚠️CAUTION: Do not continue until you've done this.
Once you've stored your recovery code somewhere, select I have saved my recovery code, then click Continue.
Asked to select a recovery method?
Asked to select a recovery method?
You may be prompted to choose a recovery method. This allows you to access your account if you can't authenticate and have lost your recovery code.
Enter an email address or phone number and click Continue.
📎NOTE: If you enter a phone number, this must be different from the number you use to verify yourself for 2FA.
Depending on what you choose, either go to your email inbox, or check your phone for a text message or a phone call to get a verification code.
If you don't receive a code after a few minutes, click Resend code.
You're now logged in to your company and all set up to log in again using 2FA.
Text
Text
Select Verify a different way instead, at the bottom of the screen.
Click Phone (Text message or phone call).
Ensure the Phone call box is highlighted.
Enter your phone number, then click Continue
Enter the 6-digit code you're provided, then click Continue.
You're presented with a recovery code. This is for the event when you don't have access to your mobile device to authorise your 2FA.
Click Copy code to clipboard, then paste it and store it somewhere safe.
⚠️CAUTION: Do not continue until you've done this.
Once you've stored your recovery code somewhere, select I have saved my recovery code, then click Continue.
Asked to select a recovery method?
Asked to select a recovery method?
You may be prompted to choose a recovery method. This allows you to access your account if you can't authenticate and have lost your recovery code.
Enter an email address or phone number and click Continue.
📎NOTE: If you enter a phone number, this must be different from the number you use to verify yourself for 2FA.
Depending on what you choose, either go to your email inbox, or check your phone for a text message or a phone call to get a verification code.
If you don't receive a code after a few minutes, click Resend code.
You're now logged in to your company and all set up to log in again using 2FA.
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