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I don't have access to my phone to log in using 2FA
I don't have access to my phone to log in using 2FA

How to log into your Sage account with 2-factor authentication (2FA) if your device is unavailable.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

If you don't have your device to hand for 2FA don't worry, you can log into your Sage account using your recovery code. Your recovery code was shared with you when you first set up 2FA and you were advised to write it down and store it somewhere safe.

The code is 24 digits, containing a mix of letters and numbers.

EXAMPLE: VNDS - 79KB - 7JAJ - QNKA - F5F7 - YUPX

You can also log in using your alternative recovery method, such as an alternative email address or phone number.


Log in using recovery code

Use the steps below to log in using your recovery code

📎NOTE: If you've lost your recovery code, try to log in using your alternative recovery method explained in the section below.

  1. On the 2FA login screen, when you're asked to enter the code, click the link for Verify a different way instead.


  2. Select Recovery code.


  3. Enter your recovery code.


  4. Click Continue.

You're provided a new recovery code. Note this down and keep somewhere safe if you ever need it again.

Log in using alternative recovery method

This recovery method is the alternative email address or phone number you may have been prompted to enter when you first set up 2FA.

  1. Log in to Sage HR or account.sso.sage.com.

  2. When you're asked to verify whether it's you, click Verify a different way instead.

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  3. Click Use your recovery method.

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  4. Enter the 6 digit code from your recovery method, for example from your recovery email address.

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  5. After you've logged in using your recovery method, click Remove device and add a new one.

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  6. Click Send 2-factor authentication email. This will send an email to allow you to set up 2FA your new device.


📎NOTE: If you don't have access to any recovery method, contact your employer. An admin user can contact Sage support to find an alternative way to reset 2FA for you.


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