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My 2FA passcode text hasn't arrived

What to do if your text with your two-factor authentication (2FA) passcode doesn't arrive.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

When you set up 2FA you can choose to receive your authentication passcode to be sent by text.

If you find that a verification text from Sage doesn't arrive as expected don't worry, there are a few things you can check.

Please allow up to 10 minutes for the code to arrive and check your phone signal to make sure you can receive text messages. After waiting click Resend code and wait for another text.

If the text still doesn't arrive, log in using your recovery code or alternative recovery method if you have one, such as an alternative email address or phone number you were provided during 2FA setup.

📎NOTE: If you don't have access to any recovery method please contact your employer who can look into resetting your 2FA so you can set it up again.

If you're an Admin user with the 2FA issue yourself, contact Sage support.

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