My 2FA passcode text hasn't arrived

What to do if your text with your two-factor authentication (2FA) passcode doesn't arrive.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

When you set up 2FA you can choose to receive your authentication passcode to be sent by text.

If you find that a verification text from Sage doesn't arrive as expected don't worry, there are a few things you can check.

Please allow up to 10 minutes for the code to arrive and check your phone signal to make sure you can receive text messages. After waiting click Resend code and wait for another text.

If the text still doesn't arrive, log in using your recovery code, which is how you would log in if you don't have access

📎NOTE: If you don't know where your recovery code is then please contact your employer who can reset your 2FA. You can then can set up 2FA again.

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