The troubleshooting steps will depend on how you're supposed to receive your 6-digit code.
Authenticator app
Authenticator app
You are not sent a code when using an authenticator app. Instead, you open your authenticator app and enter the code currently showing in the app.
📎NOTE: You may have multiple different logins showing in the app that you use for different services. Make sure to use the correct code.
If none of the codes work, log in using your recovery code that you were provided with when you first set up 2FA.
Alternatively, use your recovery email address or phone number if you set one up.
SMS text or call
SMS text or call
Please allow up to 10 minutes for the code to arrive, and check your phone signal to make sure you can receive text messages or calls. After waiting click Resend code and wait for another text or call.
If the code still doesn't arrive, log in using your recovery code that you were provided with when you first set up 2FA.
Alternatively, use your recovery email address or phone number if you have one.
Email
When a user logs in with an Employee Sage account, and 2FA isn't enabled for their profile yet, by default, they authenticate using an Email verification code.
If you haven't received the code when trying to log in, click Resend code at the bottom of the Verify your email address page. Allow up to 10 minutes to receive this code.
If you still don't receive the code, check your junk/spam folder and ensure your email security doesn't block [email protected].
Contact your employer if the issue persists. They can investigate this further with Sage support.