When your employer uploads your payslips, they're available to view in Sage HR. You can view them on a computer or tablet via the web portal, or you can view them on the Sage HR app when on your phone.
When logged in, if you can't see your payslips listed, this is normally because either your employer hasn't added you to their payroll software yet, they haven't uploaded them yet, or you're logged in to a different Sage HR company.
Payslips in the web portal
📎NOTE: If you're using your phone, you won't be able to view your payslips properly in Sage HR via a mobile internet browser. This can cause you to only see part of your payslip. To view payslips on your phone please download and use the Sage HR app.
Payslips in Sage HR app
If you've been able to access payslips previously or you've been told they have been uploaded, run through the steps below.
Can you log in to Sage HR?
If you can't view your payslips because you can't log in, you must use our other guide to resolve your login issue, I can't log in.
If you can log in but can't view your payslips, please move on to the next section.
Are you using your phone?
If you're using your phone, ensure you're using the Sage HR app, not your mobile internet browser.
If you use your mobile internet browser, such as Safari on an iPhone or Chrome on an Android, you may not be able to scroll across to see all your payslip information when you open it for more details.
Download and log in to the Sage HR app to your view of payslips instead.
Has your employer confirmed that payslips have been uploaded?
Your payslips will only be available to view if the person who processes your payroll has uploaded them, and they haven't been deleted.
If you're unsure whether they've been uploaded yet, please contact your payroll department directly to find out. they can check whether they can see them too.
If you have confirmed that this has been done for you, please move on to the next section.
Access Sage HR in a different way
See whether your payslips show when accessing Sage HR another way:
Try a different internet browser
Try a different device
📎NOTE: If you are using your phone, download and use the Sage HR app to view and download your payslips. Do not use your mobile internet browser.
If you still can't view your payslips, move on to the next section.
Clear cookies and cache
It may be necessary to clear the cache and cookies on your computer to resolve the issue.
If you still can't view payslips after doing this, move on to the next section.
Contact your employer
Your payslips are managed by your employer in their Sage payroll software.
If you have tried the steps above and you still can't view your payslips, or you can't find the payslips you're looking for, you must get in touch with your employer.
They can look into this for you, Only they can contact Sage technical support if required.
Related guides
Queries this guide answers
Queries this guide answers
Can't see payslips
Can't access my payslips
Can't view payslips
Where are my payslips?
How can I see my payslips?