If you're logged in to the Sage HR app, and are trying to download a payslip or other tax document (e.g. P60) on the Sage HR app that is listed on Payslips, but it won't download, try these troubleshooting steps below.
Can you log in to the Sage HR app?
Great, you can move on to the next check
If you can't download your payslip because you can't log in, please use our guide, Can't log in to the Sage HR app
Can you see the payslip you want to download?
Great, you can move on to the next check.
If you can't download your payslip or tax document (e.g. P60) because it's not there, use our guide, Can't see payslips.
Are you using the Sage HR app
If you're trying to view your payslips on your phone, you should use the Sage HR app, and not your mobile browser. This is because your download buttons may not work in e.g. Safari on an iPhone.
If you're using the Sage HR app, move on to the next check.
Are you using the latest version of the app?
If you aren't using the latest version or you're not sure, go to your app to check for updates or delete the app and then install it again.
If you're definitely using the latest version of the Sage HR app, move on to the next check.
Check where you're saving the payslip
When you press Share in the Sage HR app when viewing your payslip, are you able to navigate to the location you have saved your payslip to?
Reinstall the app
Try deleting and downloading the app again if you haven't already.
Access payslips a different way
Try downloading your payslips via the web browser version of Sage HR. Try this both on your phone or preferably on a computer.