Before an employee can log in to your company in Sage HR, they need to set up their access from their welcome email. If they aren't receiving their welcome email this can be due to the following reasons:
You've entered their email address incorrectly e.g. there is a typo
You've used the employee's alternate email address e.g. they're checking their personal email address instead of their work email address
It's in the employee's junk folder
The employee's email security is blocking the welcome email
To resolve why your employee doesn't have a welcome email, make the following checks.
These checks slightly differ depending on how you have Sage HR set up.
Queries this guide answers
Queries this guide answers
Employee hasn't received their welcome email
Employee doesn't receive link to set up login
Login request not delivered
Employee doesn't have their welcome invite
Employee isn't getting their welcome email