Before an employee can log in to your company in Sage HR, they need to set up their access from their welcome email. If they aren't receiving their welcome email this can be due to the following reasons:
You've entered their email address incorrectly e.g. there is a typo
You've used the employee's alternate email address e.g. they're checking their personal email address instead of their work email address
It's in the employee's junk folder
The employee's email security is blocking the welcome email
To resolve why your employee doesn't have a welcome email, make the following checks.
Check their email address
Check you've entered the correct email address when you set up the employee for Sage HR. It could be that the email address you entered has a typo, or they're expecting the welcome email to a different email address.
📌TIP: Copy the email address recorded in the employee's Sage HR profile, then send a test email from e.g. Outlook, to see if the employee receives anything. If they do get your email that means the email address is correct.
📎NOTE: If the email address is wrong or they want it to be their other email address, follow the steps in Change an employee's email address.
Resend the welcome email
If the email address is correct, you can resend a welcome email to the employee. This is also how you send it again if their welcome email has expired.
Check employee's junk or spam folder
Ask your employee to check their junk or spam folder. If it's there, but it's now expired, you can resend them a new welcome invite.
Employee to check their email security
Ask the employee to check their email security doesn't block the email addresses:
Employee still doesn't receive welcome email
If you've done all the checks above, but the employee still doesn't receive a welcome email, terminate and delete the employee, then re-add them.
Remove the employee
Re-add the employee
Now the employee has been deleted re-add the employee to see if that sends the welcome email.
Make sure Send welcome email is selected.
This sends a welcome email to the employee from [email protected]. Check with your employee whether they've received it.
📎NOTE: If the employee still doesn't receive their welcome email after you remove them and re-add them, then it is their email security blocking the welcome emails.
Either resolve their email security or request they provide you with an alternative email address for you to use for their Sage HR profile.