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I don't have access to my device for Two-Factor Authentication
I don't have access to my device for Two-Factor Authentication

How to log into your Sage account with 2-factor authentication (2FA) if your device is unavailable to authenticate.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

If you don't have your device to hand for 2FA don't worry, you can log into your Sage account using your recovery code.

Your recovery code was shared with you when you first set up 2FA and you were advised to write it down and store it somewhere safe. The code is 24 digits, containing a mix of letters and numbers.

EXAMPLE: VNDS - 79KB - 7JAJ - QNKA - F5F7 - YUPX

For steps on how to use your recovery code use our guide, Authenticate with your recovery code.


Lost your recovery code?

If you've lost your recovery code, use your recovery method to generate a new code or contact your employer so an admin user can reset 2FA for you.


Need 2FA a new device?

If you permanently don't have access to your 2FA device, use your recovery method to remove the device and set up 2FA again or contact your employer so an admin user can reset 2FA for you.


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