If you can't download a payslip or P60 that is listed on Payslips & P60s on your profile or an employee's profile try the troubleshooting steps below.


Are you using a mobile phone?

Yes I am

If you're using a mobile phone to download your payslips, please make sure you're using the Sage HR app to access your payslips, not your mobile internet browser e.g. Safari. Clicking download on a mobile internet browser will not work.

Once you have the Sage HR app downloaded, for steps on how to view and download your payslips on the app - Read more >

📎NOTE: If you're having issues downloading payslips using the Sage HR app use our alternative Sage HR app guide.

No I'm not

If you're using a computer or tablet to download your payslips and P60s, move onto the next section.


Clear cache/cookies

Clearing the cache, cookies and temporary Internet files in the Control Panel and browser - Read more >


Make sure internet browser pop up blockers are disabled

We also recommend to ensure any pop up blocker in your internet browser is disabled, for example in Google Chrome.


Try a different Internet browser

If you use Microsoft Edge for example, try logging into Sage HR Online Services and downloading your payslip in Google Chrome or Firefox etc.


Try different methods of downloading

There are four ways to download a payslip or P60.

Option 1 - Computer or tablet only

You can select the payslip(s) then click the Download button.

Option 2 -Computer or tablet only

You can also click on the three dots on the relevant payslip, then click Download

Option 3 - Computer or tablet only

You can click on the three dots, click View then click Save as PDF.

Option 4 - Phone only

Download and log in to the Sage HR app on your phone. You can view payslips there and tap Share for your mobile mobile sharing and saving options. For example you can save it to your phone, or email it to yourself.

For steps on how to view and download payslips on the Sage HR app - Read more >


Issue persists?

If you still can't download the payslip or P60, you can ask your payroll administrator to re-upload the payslip. If the issue continues to occur please contact your payroll administrator for them to look into. They have access to contact Sage support directly if required.

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