If you can't download a payslip or P60 that is listed on Payslips & P60s on your profile or an employee's profile try the troubleshooting steps below.
Are you using a mobile phone?
Yes I am
If you're using a mobile phone to download your payslips, please make sure you're using the Sage HR app to access your payslips, not your mobile internet browser e.g. Safari. Clicking download on a mobile internet browser will not work.
📎NOTE: If you're having issues downloading payslips using the Sage HR app use our alternative Sage HR app guide.
No I'm not
If you're using a computer or tablet to download your payslips and P60s, move onto the next section.
Clearing the cache, cookies and temporary Internet files in the Control Panel and browser - Read more >
Make sure internet browser pop up blockers are disabled
We also recommend to ensure any pop up blocker in your internet browser is disabled, for example in Google Chrome.
Try a different Internet browser
If you use Microsoft Edge for example, try logging into Sage HR Online Services and downloading your payslip in Google Chrome or Firefox etc.
Try different methods of downloading
There are four ways to download a payslip or P60.
Option 1 - Computer or tablet only
You can select the payslip(s) then click the Download button.
Option 2 -Computer or tablet only
You can also click on the three dots on the relevant payslip, then click Download
Option 3 - Computer or tablet only
You can click on the three dots, click View then click Save as PDF.
Option 4 - Phone only
Download and log in to the Sage HR app on your phone. You can view payslips there and tap Share for your mobile mobile sharing and saving options. For example you can save it to your phone, or email it to yourself.
For steps on how to view and download payslips on the Sage HR app - Read more >
If you still can't download the payslip or P60, you can ask your payroll administrator to re-upload the payslip. If the issue continues to occur please contact your payroll administrator for them to look into. They have access to contact Sage support directly if required.