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Can't download payslips on the Sage HR app
Can't download payslips on the Sage HR app

What to do if you can't download your payslip (wage slip) or other tax documents when viewing them on the Sage HR app.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

If you're logged in to the Sage HR app, and are trying to download a payslip or other tax document (e.g. P60) on the Sage HR app that is listed on Payslips, but it won't download, try these troubleshooting steps below.


Can you log in to the Sage HR app?

Yes

Great, you can move on to the next check

No

If you can't download your payslip because you can't log in, please use our guide, Can't log in to the Sage HR app


Can you see the payslip you want to download?

Yes

Great, you can move on to the next check.

No

If you can't download your payslip or tax document (e.g. P60) because it's not there, use our guide, Can't see payslips.


Are you using the Sage HR app

If you're trying to view your payslips on your phone, you should use the Sage HR app, and not your mobile browser. This is because your download buttons may not work in e.g. Safari on an iPhone.

Sage HR - Apps on Google Play

If you're using the Sage HR app, move on to the next check.


Are you using the latest version of the app?

If you aren't using the latest version or you're not sure, go to your app to check for updates or delete the app and then install it again.

If you're definitely using the latest version of the Sage HR app, move on to the next check.


Check where you're saving the payslip

When you press Share in the Sage HR app when viewing your payslip, are you able to navigate to the location you have saved your payslip to?

📌TIP: Try other options such as emailing the payslip to yourself.


Reinstall the app

Try deleting and downloading the app again if you haven't already.


Access payslips a different way

Try downloading your payslips via the web browser version of Sage HR. Try this both on your phone or preferably on a computer.

📎NOTE: On an iPhone, if you're unable to download payslips on Safari, use a different mobile browser, for example, Chrome.

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