If you are trying to download a payslip or other tax document (e.g. P60) on the Sage HR app that is listed on Payslips, but it won't download, try these troubleshooting steps below.


Make sure you're using the Sage HR app

If you are trying to view your payslips on your phone, please ensure you are using the Sage HR app, and not your mobile browser. To install the Sage HR app - Read more >


Check you are using the latest version of the app

If you aren't or you're not sure, then delete the app then install it again - Read more >


Check where you are saving the file to

When you press Share in the Sage HR app when viewing your payslip, are you able navigate to the location you have saved your payslip to?

Try other options such as emailing the payslip to yourself.


Reinstall the app

Try deleting and downloading the app again if you haven't already - Read more >


Access payslips a different way

Try downloading via the web browser on a computer instead - Read more >

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