If you can't download a payslip listed in the Payslips section of your profile or an employee's profile, try the troubleshooting steps below.
Are you trying to download payslips on a mobile phone?
Yes I am
When using a mobile phone to download your payslips, you should use the Sage HR app to access your payslips, not your mobile internet browser e.g. Safari.
📎NOTE: Clicking download on a mobile internet browser may not work.
Once you've downloaded the Sage HR app, you can view and download your payslips on your phone.
📌TIP: If you're having issues downloading payslips using the Sage HR app use our alternative Sage HR app guide.
No I'm not
If you're using a computer or tablet to download your payslips, move on to the next section.
Can you log in to Sage HR?
Yes I can
Great, you can move on to the next check
No I can't
If you can't download your payslip because you can't log in, use our login troubleshooting guide.
Can you see the payslip you want to download?
Yes I can
Great, you can move on to the next check.
No I can't
If you can't download your payslip because it's not there, use our guide, Can't see payslips.
Clear cache/cookies
Clearing the cache, cookies and temporary Internet files in your Internet browser can resolve your download issue.
If the issue persists, move on to the next check.
Disable Internet browser pop-up blockers
Check if a pop-up blocker in your internet browser is disabled, for example in Google Chrome.
Sometimes this can come up when you try to download a payslip, but you didn't notice it.
Try a different Internet browser
If, for example, you use Microsoft Edge, try logging into Sage HR and downloading your payslip in Google Chrome instead.
Try different methods of downloading
There are four ways to download a payslip.
Option 1 - (Recommended on a computer or tablet)
Option 1 - (Recommended on a computer or tablet)
You can select the payslip(s) and then click the Download button.
Option 2 - (Recommended on a computer or tablet)
Option 2 - (Recommended on a computer or tablet)
You can also click on the three dots on the relevant payslip, then click Download
Option 3 - (Recommended on a computer or tablet)
Option 3 - (Recommended on a computer or tablet)
Click on the three dots on the payslip, click View then click Save as PDF.
Option 4 - (Phone only)
Option 4 - (Phone only)
Download and log in to the Sage HR app on your phone. You can view payslips there and tap Share for your mobile sharing and saving options. For example, you can save it to your phone, or email it to yourself.
Still unable to download your payslip?
If you still can't download the payslip, you can ask your payroll administrator to re-upload the payslip. If the issue continues to occur please contact your payroll administrator for them to look into it. They have access to contact Sage support directly if required.
📌TIP: Your employer does have access to send a payslip to you directly from their payroll software if you require one urgently.