If you've enabled two-factor authentication (2FA) this means your employees are required to enter a one-time passcode as well as their login details.
It is possible to select individual employees to require or not require using 2FA when they log in.
Enable or disable 2FA for an employee
Option 1 - Employee profile
Option 1 - Employee profile
You can control whether an employee needs to use 2FA from with Personal settings in an employee's profile.
Log in to Sage HR as an admin user.
Go to the employee's profile.
You can either search for them or from the main menu on the left, click Company then click the relevant employee profile.
On the Employee tab of the profile menu, scroll to the bottom and click Personal settings.
Select or deselect the requirement option.
Click Save.
If you deselected the requirement for an employee, as long as another company the employee is registered for doesn't require 2FA, or the employee doesn't use this email address for other Sage products, the employee doesn't need to log in using 2FA to your company.
Option 2 - 2FA settings
Option 2 - 2FA settings
You can control whether an employee needs to use 2FA from within your general 2FA settings.
Click on your name on the top right, then click Settings.
On the settings menu click Security, then click Sage accounts and two-factor authentication.
Under Manage two-factor authentication, click Select employee.
Click Specific employees, then select or deselect the relevant employees.
Click Save.
If you deselected the requirement for an employee, as long as another company the employee is registered for doesn't require 2FA, or the employee doesn't use this email address for other Sage products, the employee doesn't need to log in using 2FA to your company.
📎NOTE: If you don't have these options because you haven't enabled 2FA, the reason the employee may be required to use 2FA could be they have another employer who has enabled 2FA for their login to Sage HR.
Alternatively, their Sage account may be used for other Sage products which require 2FA to access them.