If you've enabled two-factor authentication (2FA) this means your employees are required to enter a one-time passcode as well as their login details.
It is possible to reset 2FA for an employee if they're having issues logging in using 2FA, whether that is because they no longer have access to the device their 2FA is set on, they aren't receiving their text or call with a code, or they've lost their recovery code.
Click on your integration type below:
Sage 50 Payroll (UK) or Sage Payroll (UK) integration
Sage 50 Payroll (UK) or Sage Payroll (UK) integration
Reset 2FA for an employee
Reset 2FA for an employee
Log in to Sage HR as an admin user.
Go to the employee's profile.
On the Employee tab of the profile menu, scroll to the bottom and click Personal settings.
Click Reset two-factor authentication.
Click Reset two-factor authentication again to confirm you want to reset it.
When you get confirmation it has reset, click Close.
The employee gets an email notifying it has been reset. As long as the employee is selected to require using 2FA, the next time they log in they're prompted to set up 2FA again.
📎NOTE: If the employee is asked to provide a 2FA code, but this reset option doesn't appear on their profile, ask the employee to follow the same steps as if they were an admin user.
Reset 2FA for myself as an admin user
Reset 2FA for myself as an admin user
Have another admin check whether there is a Reset two-factor authentication option within Personal settings in their Sage HR profile.
If there isn't a reset option within the profile, or it doesn't seem to be working, log into account.sso.sage.com and remove the device within the 2FA option. Once removed you can set up 2FA again.
Other payroll or no payroll integration
Other payroll or no payroll integration
Log into account.sso.sage.com and remove the device within the 2FA option. Once removed you can set up 2FA again.