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Notification of a 3rd-party data leak when creating a Sage account or logging into Sage HR
Notification of a 3rd-party data leak when creating a Sage account or logging into Sage HR

What to do if you see this message when creating a Sage account or signing into Sage HR.

Oliver Cook avatar
Written by Oliver Cook
Updated over 4 months ago

When you try to create a Sage account login, or when you try to log in to Sage HR with an existing Sage account, see the following messages.

Use a different password. These details have been found in a 3rd-party leak, unrelated to Sage.

Screenshot of the error message.

If you already have a Sage account, you also receive an email like this:

Important information about your Sage account

Hello, [First name]

Your email address and password have been compromised in a data leak on a 3rd-party app or website unrelated to Sage. We'll notify you every time we know you're at risk.

You should reset your password to keep your account safe.

You can reset your password from the login screen by selecting the Forgot password link,

Kind regards,

Sage

View screenshot

Screenshot of the email informing about the [password being compromised.

Why have I received this?

One of our security partners Auth0, checks if the information you've entered has been included in data leaks. This message appears when the email address and password combination you've entered has been found in a data leak unrelated to Sage.

What do I need to do?

If you're trying to create a new Sage account, you must enter a different password for your security to continue.

If you've received an email about your password being found in a 3rd-party data breach, we recommend you reset your password. You can follow the steps in Forgot my password to reset it quickly.

To help keep your account safe, you should also Set up Two-factor authentication (2FA) if you haven't already.

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