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Forgot my password (Sage account login)

What to do if you're an employee and have forgotten your password.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

If you've made sure you signing in with the correct email address, and it still says your password is incorrect, you can follow the steps below to reset it.

Reset a forgotten Sage account password

  1. Go to your company's unique login page via the link in your welcome email.

    The URL will say

  2. After you enter your email address, click CONTINUE TO SIGN IN

    If you've gone to your login page via you must make sure you're entering the correct email address. This is the email address that your welcome email was sent to. If you're unsure what email address has been used for you by your employer, you must speak to them directly.

    If your login page stays like the screenshot below after entering your email address, then you are not using a recognised Sage account email address.

    📎NOTE: Do not click Forgot your password? on this page, as it will not work. This is for users who have Sage HR logins, and not Sage account logins.

  3. Once you enter your email address and continue, you are then directed to the Sage account login page. Click the Forgot password? link on this page.

  4. Enter your email address and click Continue. You will receive an email with a password reset password link. This link expires after 24 hours.

  5. Click the link and enter a new password.

  6. Confirm the password and click Continue.

Enter your Sage account email address, then click CONTINUE TO SIGN IN.

📎NOTE: If this guide doesn't resolve your query about resetting your Sage HR Online Services password, you must speak directly to whoever processes your payroll.

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