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ERROR: 'Cannot add time off outside your working pattern'

How to resolve this error when you try to request time off.

Written by Oliver Cook

You see this error when the time off request falls outside the employee’s working pattern.

Cannot add time off outside your working pattern.

Check the assigned working pattern or refresh it to fix the issue.

Check the working pattern

  1. Confirm the employee has the correct working pattern.

  2. Update or assign the employee to a different working pattern if needed.

📎NOTE: Changes to a working pattern affect all employees assigned to it.

Refresh the working pattern

  1. Click your name, then Settings.

  2. Click Employee data.

  3. Click Employment statuses & Working patterns.

  4. Find the assigned working pattern.

  5. Click Actions, then Edit working pattern.

  6. Click Continue without making changes.

  7. Click Save.

Try the time off request again.

Important information

  • Add a historical working pattern if the request is for a past date that the current working pattern doesn't cover

  • The historical pattern must cover the requested period

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