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'Cannot add time off outside your working pattern'

How to resolve this error when you try to request time off.

Oliver Cook avatar
Written by Oliver Cook
Updated over 5 months ago

When you try to request time off, either for yourself or another employee, you may see the following error.

Cannot add time off outside your working pattern.

An admin user can resolve this message by 'refreshing' the working pattern the employee is assigned to.

An admin user can follow the workaround below to resolve this message.

  1. Click your name on the top right, then click Settings.

  2. On the settings menu click Employee data.

  3. Employment statuses & Working patterns.

  4. Click Save without making any changes.

When you request the time off you won't see the error anymore.

📎NOTE: You may need to add a historical working pattern if the leave you're booking is in the past. The historical working pattern will need to cover the period being booked.

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