When you try to request time off, either for yourself or another employee, you may see the following error.
Cannot add time off outside your working pattern.
An admin user can resolve this message by 'refreshing' the working pattern the employee is assigned to.
An admin user can follow the workaround below to resolve this message.
Click your name on the top right, then click Settings.
On the settings menu, click Employee data.
Further down the settings menu, click Employment statuses & Working patterns.
Scroll down to the Working patterns section and find the pattern assigned to the employee in question. You can click the number in the Employees column to see a list of the employees who are currently assigned to that pattern.
To the right of the employee's working pattern, click Actions then click Edit working pattern.
Without making any changes, at the bottom right of the screen, click Continue.
At the bottom right of the screen, click Save.
When you request the time off, you won't see the error anymore.
📎NOTE: You may need to add a historical working pattern if the leave you're booking is in the past. The historical working pattern will need to cover the period being booked.