If Sage accounts is enabled for your company, you can set up two-factor authentication (2FA) to enhance your security.

Once enabled 2FA requires all users to enter a one-time passcode and their own password when they log in to Sage HR. This authentication will also apply to any other Sage products you and your employees use.

  1. Click on your name on the top right, then click Settings.

  2. On the settings menu click Security, then click Sage accounts and two-factor authentication.

  3. Under Enable two-factor authentication, click on the slider.

    This then shows as a tick ✔️

  4. Click Save.

How does someone log in if they don't have access to their device?

If you don't have your device to hand don't worry, you can log into your Sage account using your recovery code. Your recovery code was shared with you when you first set up 2-factor authentication.

What if a 2-factor authentication text message doesn't arrive?

  1. Please allow up to 10 minutes for the code to arrive.

  2. Check your phone signal to make sure you can receive text messages.

  3. Click Resend code to send another text.

  4. Log in with your recovery code instead, which does not require a text to be sent.

If the problem persists, please contact Sage support.

How does someone reset their two-factor authentication?

Remove 2-factor authentication from your Sage account

  1. Go to Account Management and log in with your email and password.

  2. Enter the code on your authentication app or the code sent to you.

  3. Click 2-factor authentication.

  4. Click to remove the relevant device.

  5. A code is sent to that device. Enter this on the screen, then to complete the process click Continue.

  6. A confirmation shows that the device has been removed.

Set up two-factor authentication again

  1. Log in with your email and password.

  2. Click 2-factor authentication and click Send email.

  3. You'll receive an email to enroll in 2-factor authentication. Use the link in the email to set up 2-factor authentication on your account.

  4. Choose from the three different ways to authenticate.

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