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How is eNPS and Engagement calculated?
How is eNPS and Engagement calculated?

An explanation on how an Employee Net prompter Score and Engagement is caluculated for engagement surveys.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

Once an engagement survey is first finalised, a dashboard appears under the Engagement Surveys tab where you can see the eNPS and Engagement results at a glance. We explain how these are calculated below.

Employee Net Promoter Score (eNPS)

Employee Net Promoter Score (also known as eNPS) is a metric that helps you determine how your employees feel about your company. It's an indicator based on Net Promoter Score, a well-known metric to measure customer experience.

In Engagement Surveys, the Employee Net Promoter Score is measured with one question that's answered through a scale from 0 to 10.

'Based on your experience, how likely would you recommend the company as an employer to your friends and acquaintances?'

This question helps identify promoters (9 - 10 score), passives (7 - 8 score) and detractors (0 - 6 score). And the score is calculated by deducting the percentage of detractors from the percentage of promoters.


Employees' engagement is the emotional connection or commitment that an employee has to an organisation.

For calculating Engagement, we use a typical 5-point Likert Scale. Employee engagement is measured by asking respondents to rate items on a level of agreement on a 1 - 5 scale.

The final results are then presented in percentages on a bar chart, indicating favourable (option 4 and option 5), neutral (option 3), and unfavourable (option 1 and option 2) engagement groups.

📎NOTE: For easier comparison across different scales and survey results, Sage HR adjusts percentages so they range from 0% (all "Strongly disagree") to 100% (all "Strongly agree").

In a 5-point scale, the percent values will look like this: 100%, 75%, 50%, 25%, and 0%.

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