If you are trying to download a payslip or P60 on the Sage HR app that is listed on Payslips & P60s, but it won't download, try these troubleshooting steps below.


Check you are using the latest version of the app

If you aren't or you're not sure, then delete the app then install it again - Read more >


Check where you are saving the file to

Are you selecting Save to Files in the sharing options and are you able navigate to the location you have saved your payslip to?


Reinstall the app

Try deleting and downloading the app again if you haven't already - Read more >


Access payslips a different way

Try downloading via the web browser on a computer instead - Read more >

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