When you log into Sage HR Online Services, if you can't see your latest payslip (wage slip) listed, or your previous payslips aren't showing either, for example you can't see a payslip for March 2022, there are some checks you should make.

Confirm that the payslips have been uploaded

If your employer hasn't uploaded the payslip or P60 yet, this will be why the payslip isn't there to view. Check with them whether they have uploaded them, or whether they are scheduled to appear on a future date.

If you have payslips or P60s not showing even after your employer says they have uploaded them, is is possible for them to re-upload these payslips.

📎NOTE: If you've been notified that you have a payslip ready to view, but when you log in it isn't there or you can only see old payslips, check with your employer whether they uploaded historical payslips rather than your latest payslip, or whether they've uploaded it in error and deleted it.

If your employer has confirmed that your payslips have been uploaded, and they can see them in Sage HR Online Services, please try the troubleshooting steps below.

Access Sage HR Online Services a different way

See whether your payslips/P60s show when accessing Sage HR Online Services another way:

  • Try a different internet browser

  • Try a different device - For example if you're using the Sage HR app on your phone, check whether you can see them when logged into the website version on a computer

If you still can't see your payslips, move on to the next section.

Clear cookies and cache

Clear the cache and cookies on your computer's internet browser to see if they show after.

To find out how to do this - Read more >

Once done, log out then log back in. If you still can't see your payslips after doing this, move on to the next section.

Contact your employer

If you have tried the steps above and you still can't find the payslips or P60s that you're looking for, you must get in touch with the person who processes your payroll.

They can look into this for you and only they can contact Sage technical support if required.

Examples of pay queries

Typical questions or queries this guide answers.

  • 'I didn't receive my payslip'

  • 'I can't see this month's payslip'

  • 'Where are my payslips?'

  • 'Can't see my payslips'

  • 'Recent payslip isn't there'

  • 'Where is my P60?'

  • 'Payslip missing'

  • 'P60 missing'

  • 'Can't see this week's payslip'

  • 'Can't see last month's payslip'

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