When you log into Sage HR Online Services, if you can't see your latest payslip (wage slip) listed, or your previous payslips aren't showing either, for example you can't see a payslip for March 2022, there are some checks you should make.

Confirm the payslips have been uploaded

Your payslips will only show if they have been uploaded by your employer. Check with them whether they have uploaded them. It could be they haven't uploaded them yet or they have scheduled them to appear on a future date.

If your employer has confirmed that your payslips have been uploaded, and they can see them in Sage HR Online Services, please try the troubleshooting steps below.

Access Sage HR Online Services a different way

See whether your payslips/P60s show when accessing Sage HR Online Services another way:

  • Try a different internet browser

  • Try a different device - For example if you're using the Sage HR app on your phone, check whether you can see them when logged into the website version on a computer

If you still can't see the payslips you're looking for, move on to the next section.

Clear cookies and cache

Clear the cache and cookies on your computer's internet browser to see if they show after.

For steps to do this - Read more >

Once you've done this log out then log back in. If you still can't see your payslips after doing this, move on to the next section.

Contact your employer

If you have tried the steps above and you still can't find the payslips or P60s that you're looking for, you must get in touch with the person who processes your payroll.

They can look into this for you and only they can contact Sage technical support if required.

Typical questions or queries this guide answers.

  • 'I didn't receive my payslip'

  • 'I can't see this month's payslip'

  • 'Where are my payslips?'

  • 'Can't see my payslips'

  • 'Recent payslip isn't there'

  • 'Where is my P60?'

  • 'Payslip missing'

  • 'P60 missing'

  • 'Can't see this week's payslip'

  • 'Can't see last month's payslip'

  • 'Where are my old payslips?'

  • 'Can't find this month's payslip'

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