Missing payslips and P60s

What to do if a payslip (wage slip) is missing or a P60 (UK only) is missing when you try to view them.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

📎NOTE: This guide is for when you can't see your payslips after logging in to Sage HR Online Services. If you can't access your payslips because you can't log in, please use our 'I can't log in to Sage HR' guide instead.


When your employer uploads your payslips or P60s to Sage HR, you can view them on a computer via the Sage HR website, or you can view them on the Sage HR app.

If you log in and you can't see any payslips listed, you can't see your latest payslip listed, or your previous payslips aren't showing either, for example, you can't see a payslip for March 2022, there are some checks you should make.

Below is an example of what it looks like on the Sage HR app when there are no payslips available to view for a selected period.

Image

Almost every instance of you not being able to see a payslip or P60 is because:

  • The payslip or P60 hasn't been uploaded by your employer

  • The payslip or P60 has been deleted

  • You're logged into a Sage HR company that doesn't use online payslips

To resolve this your employer either needs to upload the payslips or ensure you're accessing the correct company. This is why you need to contact your employer to resolve this issue.

Before you contact them, there are some checks you can make.


Click on these checks below:

Access Sage HR a different way

See whether your payslips/P60s show when accessing Sage HR Online Services another way:

  • Try a different internet browser - For example, try Google Chrome instead of Microsoft Edge, etc.

  • Try a different device - For example, if you're using the Sage HR app on your phone, check whether you can see them when logged into the website version on a computer via sage.hr/signin or even try a different phone or computer

📎NOTE: If you can see your payslips on the Sage HR website, but not the Sage HR app, please uninstall and reinstall the app. If the issue persists only on the app please contact your employer.

If you still can't see the payslips you're looking for, on either the Sage HR website or mobile app, move on to the next section.

Check if you have a second company

Your company may have two companies in Sage HR. One for payslips, and one for HR management e.g. time off.

If your employer does have two companies, and they've used the same email address for both companies, you can click on your company name to switch between these companies.

📌TIP: You can switch between companies both on the Sage HR website and mobile app.

Website:

Sage HR app:

Clear cookies and cache

If you're trying to access your payslips via sage.hr/signin, sometimes it can be because of your cache and cookies on your internet browser. Clear the cache and cookies on your computer's internet browser to see if they show after.

Once you've done this log out then log back in. If you still can't see your payslips after doing this, move on to the next section.


Contact your employer

If you have tried the steps above and you still can't find or see the payslips and P60s that you're looking for, you must get in touch with the person who processes your payroll.

It is possible that they haven't uploaded your payslips yet, there was a problem with the upload, or they deleted the payslip in Sage HR.

Either way, only they can resolve this for you with their admin access to Sage payroll software.


Common questions or queries this guide answers

  • 'No payslip'

  • 'I didn't receive my payslip'

  • 'Missing payslips'

  • 'Can't see P60'

  • 'I can't see this month's payslip'

  • 'Where are my payslips?'

  • 'Can't see my payslips'

  • 'Recent payslip isn't there'

  • 'Where is my P60?'

  • 'Payslip missing'

  • 'P60 missing'

  • 'Can't see this week's payslip'

  • 'Can't see last month's payslip'

  • 'Where are my old payslips?'

  • 'Can't find this month's payslip'

  • Cannot view this month's payslip'

  • 'can't find payslips after...."

  • 'cannot find payslips'

  • 'P60 not available'

  • 'Payslip not available'

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