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Unable to cancel time off

Why an employee can't cancel their time off and how to allow them to.

Oliver Cook avatar
Written by Oliver Cook
Updated over a week ago

If an employee can't cancel their own time off request, there will be two reasons for this:

  • Employee is trying to cancel time off request on or past the date of their requested time off, which is not possible. For example you request time off for 25-30 October, and you try to cancel it on 25 October

  • Access to be able to cancel time off has been disabled in Employees permissions

📎NOTE: If you're trying to cancel time off on the day the time off is due, a time off approver or administrator must decline the time off request instead.

If you have admin access in Sage HR, and want an employee to be able to cancel their own time off request, you can enable this setting by following the steps below.


Enable access to cancel own time off request

  1. Click your name on top-right, then click Settings.

  2. On the settings menu, click Permissions, then click Permissions.

  3. Select the relevant role, for example, Employee if you want all employees to be able to do this.

  4. Click the Leave Management tab.

  5. If Cancel time off request is listed, click on the cogs next to it.

    If Cancel time off request isn't listed, click Add permission, then select it from the drop down list.

  6. For a role to be able to cancel time off for themselves, make sure Myself is selected.

  7. On the drop-down next to it choose whether you want this role to be able to cancel time off, or just request a cancellation.


  8. Click Submit.

Employees can now either cancel their own time off requests or request them to be canceled.


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