⚠️CAUTION: If you have integrated with Sage 50cloud Payroll to upload payslips to Sage HR Online Services, to change an employee's email address you must follow these alternative steps instead - Read more >
Employee's email address is incorrect or does not exist
If the profile was created with an incorrect/non-existing email, an Administrator user must terminate and delete the wrong profile. Then create a new employee record with the correct email address.
Terminate employee - Read more >
Delete employee - Read more >
Create new employee record with the correct email address - Read more >
Employee has a new email address
If you need to change an employee's email address, this can be done in their Sage HR employee profile.
Go to their employee profile.
On the profile menu, click Employee.
Under Work email, remove the existing email address, then re-enter the new one.
📎NOTE: If the email address option is greyed out with a lock symbol, this means either you don't have permission, or you use Sage HR Online Services which requires you to amend it in Sage 50cloud Payroll (UK only).
Scroll down to the bottom, then click Save.
As a security measure, a confirmation request is sent to the employee's old email address to approve the change. Once this confirmation email is approved, the email change is applied to the profile.