If you need to change an employee's email address, you can do this, but your steps may vary depending on whether the original email address used was incorrect, or if the employee just wants to use a different email address to log in to Sage HR.
Why do you need to change the employee's email address?
The user has a new email address
The user has a new email address
If you need to change an email address to a new address, this can be done in their Sage HR employee profile.
Go to their employee profile.
On the profile menu, click Employee.
Under Work email, remove the existing email address, then re-enter the new one.
📎NOTE: If the email address option is greyed out with a lock symbol, this means either you don't have permission, or you use Sage HR Online Services which requires you to amend it via Sage 50 Payroll (UK only).
Scroll down to the bottom, then click Save.
As a security measure, a confirmation request is sent to the user's old email address to approve the change. Once this confirmation email is approved, the email change is applied to the profile.
📎NOTE: If the employee no longer has access to their original email address, so can't verify the change, you must follow the same steps for changing an incorrect email address.
Email address is incorrect/doesn't exist
Email address is incorrect/doesn't exist
If the profile was created with an incorrect or non-existing email, an Admin user must terminate and delete the wrong profile. Then create a new employee record with the correct email address.