⚠️CAUTION: If you have integrated with Sage 50cloud Payroll to upload payslips to Sage HR Online Services, to change an employee's email address you must follow these alternative steps instead - Read more >

Steps to change a user's email address will depend on why you need to change it. Why do you need to change their email address?

Email address is incorrect or does not exist

If the profile was created with an incorrect/non-existing email, an Administrator user must terminate and delete the wrong profile. Then create a new employee record with the correct email address.

  1. Terminate employee - Read more >

  2. Delete employee - Read more >

  3. Create new employee record with the correct email address - Read more >

User has a new email address

If you need to change an email address, this can be done in their Sage HR employee profile.

  1. Go to their employee profile.

  2. On the profile menu, click Employee.

  3. Under Work email, remove the existing email address, then re-enter the new one.

    📎NOTE: If the email address option is greyed out with a lock symbol, this means either you don't have permission, or you use Sage HR Online Services which requires you to amend it in Sage 50cloud Payroll (UK only).

  4. Scroll down to the bottom, then click Save.

  5. As a security measure, a confirmation request is sent to the user's old email address to approve the change. Once this confirmation email is approved, the email change is applied to the profile.

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