Use competencies to allow you to store, manage, and collect feedback on all the related knowledge, skills, abilities, and attributes that form a person's job.
Competencies are divided into two types:
General - Non-technical soft skills attributed to a team e.g. Objection handling in customer service
Professional - Hard technical skills attributed to a position within a team e.g. trained to use specific type of computer software
Create a competency
Only employees with administrator access can follow these steps:
Click your name in the top right, then click Settings.
On the settings menu, click Performance, then click Competencies.
Click Add competency.
Name the competency.
If required, enter a description.
Select whether it is a general or professional competency.
If you select general, then select whether you want it to apply to employees only or managers only.
Click Save.
📎NOTE: You can rename or edit its description. However, if you want to:
Change whether it is a general or professional competency
Change whether general competency applies to employees or managers
You will have to create a new competency.
Return to Set up Performance