It is understandable to overlook some incoming time off request prompts on a busy day. However, there is always someone waiting for a reply, which can be urgent.

To help with this you can set up email notifications to time off approvers to remind them about time off requests that are still pending and awaiting their approval.

E-mail reminders are be enabled by default, but if the option was disabled when Sage HR was first set up, or your account was created before 22 Nov 2019, you can enable it following the steps below.

  1. Click your name in the top right, then click Settings.

  2. On the settings menu click Time off, then click Reminders.

  3. Select Send a reminder email to approvers who have unapproved time off requests.


  4. Select the days you want reminders to be sent off.

    📎NOTE: The first reminder email will not go out earlier than the next day after the pending time off was requested.

  5. Select a time the reminder will be sent (the company timezone will be used).

    📎NOTE: The reminder emails might take some extra time to arrive into your inbox. If set up to trigger at 15:45 (3:45PM), the email might actually arrive at 15:50 (3:50PM) or later. This is occasioned by the route the emails takes through the mail servers, and the number of reminders.

  6. If required, you can set it so reminders are not sent while a time off approver is away on a specific time off policy.

  7. Click Save.

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